Refund and Returns Policy
Hey there, fellow coffee explorer! We know that sometimes even the most carefully planned adventures can take an unexpected turn. That’s why we‘ve crafted this refund and return policy to ensure your journey with Voria Coffee is always smooth sailing. So, grab your favorite mug, settle in, and let’s chat about how we’ve got your back.
The 30-Day Discovery Window
Just like how it takes time to truly appreciate a new coffee origin, we give you a generous 30-day window to explore your Voria Coffee purchase. If, within those 30 days, you find that your coffee compass is pointing you in a different direction, we’re here to help you course-correct.
What Can Be Returned?
Here’s the scoop: we accept returns on unused, unopened bags of coffee in their original packaging. Think of it as preserving the integrity of the coffee’s origin story – it needs to be untouched, just as it left our roastery.
However, like that one-of-a-kind sunset you witnessed on your travels, some experiences (and products) can’t be replicated or returned:
- Opened bags of coffee (once you’ve started the journey, there’s no going back!)
- Gift cards (because the adventure is in the giving)
- Digital products (like our downloadable brewing guides)
The Return Voyage
Ready to send your coffee back? Here’s your return itinerary:
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- Email us at orders@voria.coffee with your order number and reason for return.
- We’ll provide you with a return address and any necessary instructions.
- Pack your coffee securely – think of it as preparing for a bumpy jeep ride through coffee plantations.
- Ship it back to us (unfortunately, you’ll need to cover the return shipping costs).
Once we receive your return, our team of coffee experts will inspect it faster than a seasoned cupper evaluates a fresh brew. We’ll then notify you about the status of your refund.
Refund or Exchange: Choose Your Own Adventure
If your return is approved, you’ve got options:
- Refund: We’ll credit your original payment method faster than you can say “single-origin espresso.”
- Exchange: Prefer to try a different coffee origin? We’re happy to swap your purchase for another of our globe-trotting blends.
When Things Get A Bit… Roasty
Sometimes, despite our best efforts, things don’t go as planned. If you receive a damaged product or if there’s an issue with your order, don’t panic! It’s like finding an unexpected flavor note in your cup – surprising, but we can work with it.
Contact us immediately at orders@voria.coffee, and we’ll brew up a solution faster than you can froth milk for a latte. We might ask for a photo of the damage, so keep that camera handy!
The Fine Print (Because Every Great Story Has Details)
- Sale items: Like that rare microlot that’s here today and gone tomorrow, sale items are final sale.
- Gifts: If you received a Voria Coffee gift, returns will be issued as store credit. It’s like extending your coffee expedition!
- Processing time: Refunds may take 5-10 business days to appear on your statement. It’s a bit like waiting for coffee cherries to ripen – good things take time.
Let’s Keep Exploring Together
At Voria Coffee Explorers, we’re committed to making your coffee journey as exciting and satisfying as possible. If you have any questions about our refund policy or need help with a return, don’t hesitate to reach out. After all, every great explorer needs a reliable guide.
Contact us at orders@voria.coffee, and we’ll be there faster than you can grind beans for your morning brew.